Industry leaders adopting Clean Power Research solutions

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At Clean Power Research, we like to think of ourselves as a small company doing big work. I reflected on this recently when I came across a list of the top 10 U.S. utilities (ranked by market capitalization, see Fig. 1) and noticed that 7 of the 10 were current…

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Utilities with industry-leading customer satisfaction use WattPlan

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The 2017 J.D. Power Electric Utility Residential Customer Satisfaction StudySMresults are in, and utilities that rank highest not only provide excellent reliability and rate options, many of them are also taking advantage of online engagement tools to improve the customer experience. With the rise in utility customer inquiries about distributed…

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How Duke Energy sped up payment processing by 90% with ePayments

In late 2016, Clean Power Research announced a new integration between PowerClerk® and Stripe for ePayment processing. Stripe allows applicants to pay fees such as application fees via an online system integrated with PowerClerk’s workflow, rather than physically mailing checks or other forms of out-of-band payment. Clean Power Research selected Stripe…

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Utilities speed up interconnection with ePayments

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There is a growing expectation among utility customers that interactions with their energy providers will take place digitally, online. This “digital transformation” is unlocking opportunities for utilities to streamline business processes and increase customer satisfaction, among other things. One way utilities can take advantage of the digital transformation is by…

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Paradigm shift for U.S. utilities: “Energy” efficiency, not “electric” efficiency

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Stagnant load stinks If you’re a regulated utility in the United States, stagnant or declining load stinks. Policies like decoupling help a little, but like any other business, no utility really wants to face the economics of declining use of their product. If one view sums up the current dilemma for…

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