How Duke Energy sped up payment processing by 90% with ePayments

In late 2016, Clean Power Research announced a new integration between PowerClerk® and Stripe for ePayment processing. Stripe allows applicants to pay fees such as application fees via an online system integrated with PowerClerk’s workflow, rather than physically mailing checks or other forms of out-of-band payment. Clean Power Research selected Stripe…

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Utilities speed up interconnection with ePayments

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There is a growing expectation among utility customers that interactions with their energy providers will take place digitally, online. This “digital transformation” is unlocking opportunities for utilities to streamline business processes and increase customer satisfaction, among other things. One way utilities can take advantage of the digital transformation is by…

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Paradigm shift for U.S. utilities: “Energy” efficiency, not “electric” efficiency

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Stagnant load stinks If you’re a regulated utility in the United States, stagnant or declining load stinks. Policies like decoupling help a little, but like any other business, no utility really wants to face the economics of declining use of their product. If one view sums up the current dilemma for…

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