Residential rates: Can utilities increase customer satisfaction while decreasing peak load?

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Recently, utilities have been turning to residential time-of-use and demand rates to send customers better pricing signals. But the questions remain: Will these new residential rates succeed in changing customer behavior? What happens to customer satisfaction? Customers prefer rate options Many utilities are turning to residential rates that include pricing…

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NARUC aims to level the playing field for cloud software

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Just last week, the National Association of Regulatory Utility Commissioners (NARUC) approved a resolution encouraging State regulators to level the playing field for cloud software and on-premise software. Why is this resolution critically important for utilities? Let’s examine the current state. The cloud revolution New service and delivery models are…

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