Residential rates: Can utilities increase customer satisfaction while decreasing peak load?

2017-12-14_Residential-Rate-Design-and-Promotion_-Figure-1

Recently, utilities have been turning to residential time-of-use and demand rates to send customers better pricing signals. But the questions remain: Will these new residential rates succeed in changing customer behavior? What happens to customer satisfaction? Customers prefer rate options Many utilities are turning to residential rates that include pricing…

Continue reading