Build trust with your customers by facing electric rate changes head-on

By now it’s old news that the utility business model needs to change. According to Utility Dive’s 2016 State of the Electric Utility Survey, only 3% of utility respondents feel the utility business model does not need to evolve. Unsurprisingly, utilities are investing heavily in customer engagement. While the shape…

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Faculty highlight: Joseph Checkelsky

Behaviors in complex systems are often more than the sum of their parts, whether in the brain where neurons enable expression of personality, or in fast data storage devices enabled by magnetic interactions. Physicists call these distinctive collective behaviors “emergent” properties. MIT assistant professor of physics Joseph G. Checkelsky is working at…

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Power play

“Most people know we are frying the planet,” says MIT economist Daron Acemoglu, referring to the effects of climate change. After all, 2015 was the hottest year on record, portending drastic long-term problems involving agriculture, rising sea levels, drought, and much more. “What is probably less clear is how to…

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